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QA hours are equal to half of a standard retainer hour or $105/hour for any non-retainer QA work.

The expected production is estimated at 4 hours per day.

Budgets on monthly retainers do not roll over from month to month. For annual retainer packages (i.e. flex hours), hours may spread across the retained period. Basically, retained hours are valid for the pre-paid period whether monthly or annually.

For every request our team requires 3 business days for the first four hours and 1 additional business day of notice for every additional four hours. So an 8 hour request requires 4 business days before work can be scheduled to start.

There is no maximum amount of work that can be requested but the only way work can be guaranteed to be completed in a month is to provide ample lead time. An 80 hour request would require a full month of lead time to produce in a single month following that lead time. Please see the table below for reference.