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“Working with Arctic Leaf has been a transformative experience for VisionPros. Their team took the time to fully understand our business before crafting a brand and strategy that truly reflects who we are. The rebrand, including our new logo, has been a strong foundation for our ongoing marketing efforts. On the email marketing front, Arctic Leaf has been instrumental in maintaining a significant portion of our revenue, with email consistently accounting for over 30% of our revenue. Their dedication and attention to detail have made a real difference for us.”

VisionPros

the brief

We partnered with VisionPros, an e-commerce retailer specializing in contact lenses, to reimagine their brand as a trusted lifestyle leader in eye care. Through in-depth research and a bold rebrand, VisionPros saw a 39% year-over-year revenue increase and established a stronger foothold in the market.

39%

Year-Over-Year Revenue Increase

original

new

industry & customer research

  • Consulted suppliers to understand industry-specific regulations and challenges, such as prescription verification and shipment compliance.
  • User surveys highlighted customer priorities, including competitive pricing and fast shipping, as well as frustrations like account setup issues.
  • Interviews with customer service teams offered deeper insights into user needs, especially regarding subscription preferences and common pain points.
  • Behavior analysis of user recordings and Google Analytics data identified cart abandonment trends caused by total costs and shipping fees.

287%

Surge in Click-Through Rates

24%

Increase In Open Rates

website overhaul

  • Updated navigation and checkout flows to minimize cart abandonment.
  • Designed email triggers for prescription reminders, improving the customer journey.
  • Simplified subscription processes for easy account updates.

smarter approach to email & sms

  • Implemented Klaviyo email automation tailored to U.S. and Canadian markets.
  • Created visually engaging templates and compliant messaging for medical device regulations.
  • Developed a consistent cross-platform marketing approach with updated Shopify banners.

30%

Revenue Attributed To
Email Campaigns

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